Returns
Return Policy
At Cokaan, we strive to ensure that you are completely satisfied with your purchase. If you need to return an item, our return policy is designed to make the process as straightforward and transparent as possible.
Eligibility for Returns
- You may return items within 14 days of receiving your order.
- To qualify for a return, the product must be:
- Unused and in the same condition as when you received it.
- Returned in its original packaging, including all tags, accessories, and manuals.
How to Initiate a Return
- Contact Us: Email contact@cokaan.com with your order number, the item you wish to return, and the reason for the return.
- Follow Instructions: Our support team will provide you with the return address and further instructions.
- Package Your Item: Ensure the item is securely packed to avoid damage during transit.
Return Shipping Costs
- Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect.
- We recommend using a tracked shipping service to ensure your package reaches us safely.
Refund Process
- Once we receive and inspect your return, we will notify you of the refund approval status.
- Approved refunds will be issued to your original payment method within 5-7 business days.
- Please note: Shipping costs are non-refundable unless the return is due to an error on our part.
Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods or custom-made items.
- Items marked as "final sale" at the time of purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@cokaan.com. Provide photos of the damage or defect, and we will work with you to resolve the issue promptly, either through a replacement or a full refund.
Exchanges
We do not currently offer direct exchanges. If you need a different item, please return the original product and place a new order.
Contact Us
If you have any questions or concerns about your return, feel free to email us at contact@cokaan.com. We’re here to assist and ensure your experience is smooth and hassle-free.