FAQ
Frequently Asked Questions (FAQ)
What payment methods do you accept?
We accept a variety of secure payment options to make your shopping experience seamless. These include PayPal, Visa, MasterCard, and other trusted providers.
Is my personal information safe?
Yes, your security is our top priority. Our website uses SSL encryption to protect your data, and we strictly adhere to European GDPR and U.S. privacy laws. Rest assured, your information will never be shared with third parties.
What are your shipping times?
- Delivery Time: 7 to 21 days, depending on your location.
- Processing Time: 24-72 hours.
- Possible Early Delivery: Most orders arrive early, but delays can happen due to high order volumes.
Do you ship internationally?
Yes! We offer international shipping to most countries. Check our Shipping Information page for specific regions and rates.
What is your return policy?
We provide a 14-day return policy, compliant with EU Consumer Rights and U.S. regulations. The return period begins on the day your package is delivered. Items must be unused and returned in their original packaging. Customers are responsible for return shipping costs unless the item is defective. Contact us at contact@cokaan.com to initiate a return.
Do you offer a money-back guarantee?
Absolutely! Once we receive and inspect your return, a full refund will be issued promptly to your original payment method. Our goal is to make the process quick and stress-free.
How can I contact customer service?
We’re here for you! Reach out through our live chat, email us at contact@cokaan.com, or visit our Contact Us page for more options. Our friendly team is ready to assist with any questions or concerns.
What is your privacy policy?
We follow the strictest standards, including GDPR compliance in the EU and CCPA regulations in the U.S. Your personal information is securely handled, and details are outlined in our Privacy Policy on the website.
Are there any disclaimers I should be aware of?
Please visit our Legal Disclaimer page for important details about product warranties, shipping limitations, and other terms of service.
What if I have additional questions?
We’re always here to help. If you need assistance, don’t hesitate to contact us. Your satisfaction is our priority, and we strive to make every experience smooth and enjoyable.