Security & Fraud
At Cokaan, your security and privacy are our top priorities. We take comprehensive measures to ensure that your online shopping experience is safe and secure. Below is a summary of how we protect your data and safeguard against fraud.
Website Security
Our website uses advanced SSL encryption (Secure Socket Layer) technology to protect your personal and payment information during online transactions. This ensures that all sensitive data, including credit card details and personal identifiers, are securely transmitted between your browser and our servers.
Fraud Prevention
We employ several layers of fraud detection tools to protect against unauthorized or fraudulent transactions. These include:
- Payment Verification: We utilize trusted payment processors such as PayPal, Visa, and MasterCard, which have built-in fraud detection systems to prevent unauthorized payments.
- Account Security: We monitor all accounts and transactions for unusual activity. If any suspicious behavior is detected, we may request additional information to confirm the validity of the transaction.
Your Responsibility
While we take every measure to ensure the security of our website and transactions, we recommend that you:
- Ensure your devices are secure and protected with updated antivirus software.
- Immediately report any suspicious activity related to your account by contacting us at contact@cokaan.com.
Data Protection
Cokaan complies with the General Data Protection Regulation (GDPR) in the European Union and California Consumer Privacy Act (CCPA) in the U.S. to ensure that your personal information is handled responsibly. We do not share or sell your information to third parties without your consent. For more details on how your personal data is used, please refer to our Privacy Policy.
Refunds and Chargebacks
In the event of a fraudulent transaction or if you believe there has been an error, please contact us immediately at contact@cokaan.com. We will investigate the issue and, where applicable, offer a resolution in line with our refund and return policies.
Changes to This Disclaimer
Cokaan reserves the right to update or modify this Security & Fraud Disclaimer at any time. Any changes will be posted on this page, and it is your responsibility to review this document regularly to stay informed of our security practices.
If you have any questions or concerns regarding security or fraud prevention, please do not hesitate to reach out to us at contact@cokaan.com. We are committed to providing you with a secure and trustworthy shopping experience.